Afea continues to adapt to changing circumstances in light of recent developments due to COVID-19. We have proved our resilience in this evolving environment and know that we will get through this together once again.
How we’re keeping you safe
The health and safety of our carers, office staff and clients will always be our highest priority. We follow these precautions, first introduced in previous lockdowns, to prevent the spread of COVID-19:
- We are monitoring the latest government and health advice and are following all of the rules and testing and isolation requirements.
- Members of our office staff have the freedom to work from home or in our office sites. Afea Carers out in the community will continue to wear personal protective equipment (PPE) when meeting with clients.
- We are compliant with the public health order regarding mandatory vaccination for those providing aged and disability care.
- We continue to invest heavily in PPE including surgical and N95 masks and goggles. The use of PPE is a necessary measure to prevent the spread of COVID-19, especially since we provide care to vulnerable populations.
- Our carers can collect PPE provided by Afea through any of our three office sites in Chatswood, Parramatta and Liverpool. Our Care Managers can also drop off PPE for our carers who are visiting clients, if needed.
- All of our carers have completed training in infection control and COVID-19, including proper handwashing, the correct use of PPE and the importance of social distancing.
- We provide additional support to carers who are taking care of clients who are suspected or confirmed to have COVID-19.
- Our care team conducts initial assessments and meetings with new clients remotely wherever possible.
- We provide Virtual Care, a safe and convenient solution for clients who require or prefer remote support.
Ensuring continuity of care
We are doing our best to ensure continuity of care for our clients. However, we are also affected by the staffing shortage being experienced by many industries in NSW. This is due to some of our carers and staff having to self-isolate and recover from illness. Our team continues to work closely with our clients and their families, communicating consistently with empathy and transparency to avoid or resolve service disruptions.
We thank all Afeans for their hard work and dedication, and we would like to express our gratitude to our clients for their patience and understanding. We appreciate how frustrating this situation is but rest assured that we remain committed to providing the highest level of care to Sydney’s vulnerable community.
We are also mindful of this period’s impact on our mental and emotional health, and encourage all to prioritise self care. Take some time to take care of ourselves and each other during this challenging time.