Frequently asked questions
What fees might I pay?
Basic daily fee
Afea Care Services does not charge the basic daily fee unless you need extra services that are not covered by your package amount. The fee is a percentage of the basic age pension
You may be required to contribute to the cost of your care depending on your income. You will have an income assessment from the DHS which will determine whether you are required to pay any fees to contribute to your government-funded subsidy
Some providers may charge an exit fee if you cancel the agreement to cover the costs of transitioning you to another provider
What types of services can I receive?
You can access services that will help you live independently at home, such as assistance with shopping, personal care, housekeeping and gardening. You may also receive subsidies for consumables and equipment to assist you, such as continence pads, walking aids and other types of assistive technology
Can I receive services immediately?
Yes, once you contact Afea you can start receiving services as soon as you enter a Home Care Agreement. If you do not have Home Care Package funding, you can self-fund the services you need in the interim
Can Afea help me access Home Care Package funding?
Yes, our team will guide you through the application process. Simply call us on 1300 65 11 33 or fill out this form to chat to one of our friendly experts