Quality Policy - Afea Care Services Pty Ltd - Quality Policy

Quality Policy

The below policy applies to all divisions of Afea Pty Ltd.

Afea is dedicated to quality and continuous process improvement for both clients and employees. It is our policy to achieve optimum client satisfaction by delivering a level of service, through established procedures and commitment, which will exceed expectations.

Afea recognises that quality is a company-wide responsibility. We achieve organisational excellence and quality awareness through innovative process improvements, training our people, offering competitive fees and value for money to our clients. Our organisation strives for continual improvement to ensure that its operations remain efficient and clients are always receiving a high level of service with target NPS score of 8.5 and above out of 10.

Materials and services used by Afea are to be purchased from approved suppliers only.

Afea ensures that it complies with legislation, regulations and codes of practice as set out by the government and associated bodies. It maintains the effectiveness of the Quality Management System in accordance with ISO 9001:2015.

The quality policy is explained to all new and existing employees of Afea through company and site inductions ensuring that the basic principles of quality assurance is instilled within the work force.

We believe:

  • Our employees are our key resources
  • We will ensure that service standards are current
  • We will endeavour to satisfy and exceed our client’s requirements
  • We will effectively analyse and monitor our performance to continuously improve our services and the Quality Management System
  • We will continually strive to conform to the requirements of all relevant legislative and regulatory requirements

All employees will be informed of this policy. This policy will be documented, maintained and regularly reviewed to ensure that it remains relevant to Afea’s organisational processes. This policy is to be displayed in the office, and on Afea website to ensure that it is available to both internal and external interested parties.