Updates to the NDIS Price Guide - Afea Care Services
July 9th 2020

The National Disability Insurance Agency (NDIA) has published the NDIS Price Guide and Support Catalogue for 2020-21. The new Price Guide has been updated as a result of the Fair Work Commission Annual Wage Review 2019‒20. The latest Price Guide, effective from 1 July 2020 and can be accessed here.

In accordance with your Services Agreement, Afea will be charging as per the price limits specified under the amended NDIS Price Guide 2020-21. Your plan funds have been automatically indexed as of 1 July 2020 to offset the annual indexation. An NDIS systems update is expected to occur on 11 July 2020 and new funds balance should reflect on PRODA once updated. There will be no impact to the services you currently receive.

There is also no action required from you to seek a plan review to access additional funds.

The NDIA has removed COVID-19 pricing where a 10% temporary increase was applied in March 2020, which means you will be able to get more service hours in line with your NDIS Plan funding. Other temporary arrangements introduced in response to the coronavirus pandemic such as late cancellation notice (from 10 business days’) and its charges have also changed. 

As per the new NDIS Price Guide, clients will be required to give 2 clear business days’ notice of cancellation for supports that is less than 8 hours of continuous duration with an agreed total price of less than $1000, or 5 clear business days’ notice for any other supports.

Whilst the NDIA is recommending 2 or 5 clear business days’ notice of cancellation, Afea will keep our cancellation policy unchanged where you can continue to provide 24 hours’ notice if you wish to cancel a service.

If you have any questions relating to the changes, please feel free to contact our helpful Afea Care Coordinators at 1300 65 11 33 (option 1).

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Esha Oberoi
Esha Oberoi
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