Customer Experience Manager
Location: Parramatta | NSW
Founded in 2008, Afea Care Services is a registered provider of disability and aged care services, with support hubs located in Parramatta and Liverpool. We have a team of 1,000+ carers providing in-home and community support across the Sydney metro area and parts of regional NSW to more than 1,400 families every week. We also provide safe housing in our Supported Independent Living homes in western Sydney, as well as Plan Management and Support Coordination services to NDIS participants across Australia.
Our amazing work culture has been recognised many times over: we were named one of the fastest growing companies in Australia, according to the 2021 AFR Fast 100. We also ranked third in the 2021 and 2022 AFR Best Places to Work (Health) and were named the 2021 Employer of Choice in Sydney Metro by Business NSW.
Due to our continued success and growth, we are excited to expand our team! This is an incredible opportunity to join an award-winning organisation that promotes authenticity, purposefulness, responsibility and understanding, with a mission to empower the elderly and people living with disability.
So what will you be doing in this amazing role?
- Build and establish new relationships with an intent to increase enquiries and leads for Afea service offerings.
- Develop and execute business development strategies related to all streams of the business.
- Attend network meetings, expos, and community events for both new business and employment related purposes.
- Facilitate, lead new business and maintain long-term relationships with key stakeholders including support coordinators, local area coordinators and industry alliances and partners.
- Remain abreast of industry trends & developments in the National Disability Insurance Scheme.
What are you going to bring along with you?
- Tertiary qualifications in business administration, sales, marketing or a related field.
- Demonstrated experience in Sales, Business Development or equivalent role.
- Excellent communication and negotiation skills.
- Ability and willingness to travel intra and interstate, where required.
- Knowledge of the NDIS and My Aged Care schemes.
And look at these amazing benefits we can offer to you in return!!!
- A fun, friendly and supportive team.
- Afean Leave, which is an additional day of paid leave each year where we encourage you to take a day off to focus on your own wellness, physical and/or mental health or just your general happiness.
- Work-life balance with a flexible hybrid work arrangement.
- Compounding anniversary bonuses.
- Customised training and career development opportunities.
- Outstanding rewards, recognition and social programs.
- 8% discount on private health insurance through CBHS.
- A focus on self-care and mindfulness – we even have our own meditation room!