Client Coordinator
Location: Parramatta | NSW
Do you prefer to read or watch your job adverts? Well at Afea Care Services we value inclusiveness, so we have both options covered for you. To learn more about this exciting Client Coordinator role, you can either read the information below or scroll down to watch a short video!
Afea Care Services is a leading Home and Disability Services Care provider under both the NDIS, Home Care Package and iCare schemes, operating across Sydney and Melbourne. We offer services from Home Care support, Supported Independent Living, Support Coordination, Plan Management and Nursing Care to individuals living with a disability or in aged care. Our vision is to be a leading and most trusted care provider in Australia.
At Afea, we have a fun, family-focused culture dedicated to high performance and care excellence. We were awarded the Australian Financial Review’s (AFR) top 3 Best Places to Work in 2021, 2022 & 2023 and received particular recognition for our culture and commitment to employee wellbeing. We love to celebrate diversity and have a culture that promotes authenticity, purposefulness, responsibility and understanding, as well as a strong commitment to continuous improvement.
We are seeking a passionate Client Coordinator to join our experienced client coordination team. Reporting directly to our team leader you will be managing our clients and taking a proactive, coordinated and collaborative approach to ensure consistent and quality service delivery to clients.
In this role, you will find yourself:
- Coordinating and actioning client service requests and booking
- Managing feedback, complaints and incidents from clients
- Monitoring both funding and renewals of the client
- Maintaining regular contact to build strong relationships with clients, families and other stakeholders involved
We are looking for a candidate who possesses the following:
- Previous experience in a related role, preferably in disability and aged care sectors
- Strong verbal and written communication skills
- Able to problem-solve and work effectively in a very fast paced environment with multiple competing priorities
- Knowledge of National Disability Insurance Scheme is preferred.
What can we offer you?
If you’re looking for a place to pursue your passion and make a difference, join Afea and you can benefit from:
- A competitive remuneration package
- Appreciation, rewards and recognition programs
- Work life balance with flexible work options
- A focus employee self-care and wellbeing
- Friendly supportive team with ongoing support
- Career growth and development opportunities
To Apply:
Apply via this portal or alternatively, email your application to ksen@afea.com.au or call Krishna Sen on 0415 346 390 for a confidential discussion.