Care Coordinator - Afea Care Services

Care Coordinator

Afea Care Services is a leading Home and Disability Services Care provider under the NDIS, Home Care Package and icare schemes, operating across Sydney, Melbourne and Brisbane. We offer services from Home Care support, Supported Independent Living, Support Coordination, Plan Management and Nursing Care to individuals living with a disability or in aged care. Our vision is to be the leading and most trusted care provider in Australia.

At Afea, we have a fun, family-focused culture dedicated to high performance and care excellence. We have been consistently recognized by the Australian Financial Review (AFR) as one of the Best Places to Work for four consecutive years from 2021 to 2024, and received particular recognition for our culture and commitment to employee wellbeing. We love to celebrate diversity and have a culture that promotes authenticity, purposefulness, responsibility and understanding, as well as a strong commitment to continuous improvement.

We are seeking a passionate Care Coordinator to join our experienced services team. This role will report directly to a Team Leader and will see you responsible for organising, scheduling and managing the deployment of carers as well as taking a proactive, coordinated and collaborative approach to ensure consistent and quality service delivery to clients.

In this role, you will find yourself:

  • Coordinating and actioning client service requests and booking in line with Afea’s policy and guidelines.
  • Managing feedback, complaints and incidents from both clients and carers.
  • Monitoring both funding and renewals of the client.
  • Allocating, coordinating and deploying rosters in line with SCHADS Award and client budgets.
  • Maintaining regular contact to build strong relationships with clients, carers, families and other stake holder involved.
  • Managing calls and emails in a timely and effective manner.

We are looking for a candidate who possesses the following:

  • Previous experience in a related role preferably in disability and aged care sectors.
  • Qualifications in Health, Disability, Aged or Community Care.
  • Excellent communication and relationship building skills.
  • Able to problem solve and work effectively in a very fast paced environment with multiple competing priorities.
  • Knowledge of National Disability Insurance Scheme is preferred.

What can we offer you? 

If you’re looking for a place to pursue your passion and make a difference, join Afea and you can benefit from:

  • A competitive remuneration package
  • Appreciation, rewards and recognition programs
  • Work life balance with flexible work options
  • A focus employee self-care and wellbeing
  • Friendly supportive team with ongoing support
  • Career growth and development opportunities

To Apply:

Apply via this portal or alternatively, email your application to or call Krishna Sen on 0415 346 390 for a confidential discussion.