When clients engage our services, their families also benefit from the support provided by Afea carers. Keep reading to learn how our support has made a positive impact on our aged care client Wasila and her daughter, Samira!
Finding the right carers for mum
Wasila has been an Afea client since 2019. She presents with a variety of conditions that require focused care, among them dementia, arthritis, glaucoma and diabetes.
Her daughter Samira is grateful to have Afea Carers by her side to take care of her elderly mother. Free from worry, Samira now has time to attend to her own personal needs so she can also relax and recharge.
“Afea adjusts the timetable to suit my needs, if I need to look after myself and the rest of my family,” she says. “I know my mum is in safe hands and I don’t need to worry about anything.”
“Trust is the aim”
Caring for the vulnerable can be emotionally and physically draining, and in-home care from Afea gives a chance for caregivers to step back and take care of themselves as well.
Of course, Samira can’t just let anyone take care of mum! They have to be experienced, trustworthy, respectful and compassionate.
Luckily, Afea Carers are all of these and more.
“At Afea, we aim to provide the best-in-class care in every interaction, not only to our clients but also to their families,” says our Services Manager, Jack. “Both Wasila and Samira love spending time with the family, cooking, and doing some gardening around the house. I have known the family for more than two years now. They are very warm and friendly. They appreciate the hard work of our Carers and make sure the relationship is built on trust and respect.”
Samira agrees. “Trust is the aim,” she says. “If you can trust the people taking care of your loved ones, then you feel more comfortable to attend to other duties, whether for yourself or for the rest of your family.”
Afea Carers and Clients: A Circle of Care
Jack believes the key to building a successful relationship with Wasila’s family and other clients is good communication, whether over the phone or in person. Before the strict COVID-19 restrictions were implemented in Sydney, he was grateful to be able to visit Samira and Wasila and cook delicious Middle Eastern dishes for them. You can watch scenes from this visit in our video below!
“It was great to see the big smiles on their faces while sharing food and singing together,” Jack say
It also helps to build a circle of care, where everyone involved in providing care to the client feels supported as well. As Services Manager, Jack takes care of the care team looking after Wasila. “If they are supported, they will be able to offer the same level of support to the client.”
This in turn provides care to Samira. “I am always grateful for what Jack and Afea have done for me and my family,” she says. “By providing us with good carers who are here to help me look after my mum, I have the chance to look after my own needs.”
If you’d like to know more about Afea’s aged care and disability support services, don’t hesitate to get in touch!
