Our 2022-23 Holiday Operating Hours

December 13th 2022

We hope the festive season brings you warmth and joy in the company of the people you love. Thank you for your continued support and for being such an important part of what we do!

Keep reading to see our operating hours over the Christmas and New Year break.

Home & Community Care Services

Our Home & Community Care services will continue as scheduled throughout the holiday period. However, our offices will operate on minimal staffing.

Please contact us on 1300 65 11 33 for any enquiries.

Plan Management

Afea Plan Management will be open Monday to Friday, 9:00am to 5:00pm, except on these public holidays:

Boxing Day, Monday, 26 December
Additional public holiday, Tuesday, 27 December
Additional public holiday, Monday, 2 January 2023

To our valued Plan Management clients: Please be aware that the NDIS offices will reduce its regular operations during the holiday season, which may have an impact on turnaround times for payments. Kindly visit their website for more details.

The NDIA’s reduced activity period (RAP) will be in place from close of business Friday 23 December 2022 to Friday 30 December 2022. A public holiday will be observed on Monday 2 January 2023, in lieu of New Year’s Day falling on a Sunday. Regular operations will resume on Tuesday 3 January 2023.

We apologise for any inconvenience this may cause. To avoid the last-minute rush and ensure the timely submission of your invoices to the NDIS before the holiday break, we recommend submitting invoices by Monday, 19 December.

You may send your invoices to invoices@afea.com.au.

The Afea Plan Management Portal is also available 24 hours a day, seven days a week.

If you have any questions, you can contact us on 1300 65 11 33 or email planmanagers@afea.com.au.

Support Coordination

Our Support Coordination office will be closed from Thursday, 22 December and will re-open on Wednesday, 4 January 2023.

We understand our Support Coordination clients may have questions or need help during the festive season. We are here for you. If your enquiry is urgent, please email rpandey@afea.com.au or call us on 1300 65 11 33.

If you are experiencing an emergency or any critical situation, please know that you are not alone. The following helplines will be able to assist you.