Hayde’s heart has always been in caring for others. Before starting her journey with Afea, she worked for several years as a Registered Nurse in the Philippines and the US, and in aged care in Australia. In this interview, she speaks candidly about the demands and joys of being a Care Coordinator.
Keep reading to learn more about Hayde!
When did you first join Afea as a carer?
I started working at Afea as a carer in March 2020. It’s only for a couple of months because I already applied as a Care Coordinator.
What led you to becoming a carer?
I used to work as a Registered Nurse. I worked in the Philippines for six years and in the US for three years. My heart has always been in caring for others! Here in Australia, I used to work in aged care for six years as well.
Why did you decide to become a Care Coordinator?
My first plan is to apply as a Support Coordinator because of my background. I have a background as a coordinator in a nursing home. Disability care is a new field for me. Being a carer and later a Care Coordinator changed my entire perception regarding this line of work. In disability service, you need to be more patient and understanding.
What’s the biggest lesson you’ve learned when you transitioned roles?
That being a Care Coordinator is a demanding but a very rewarding job.
What is your proudest moment at Afea as a Carer? As a Care Coordinator?
Moments that make me proud include hearing that your client is very thankful with all the support you give and that they trust you with the decisions you have made.
I have one tough client whose trust I was able to gain. She used to be my client when I was a carer and she became my client as well as a Care Coordinator. She used to call me five to 20 times a day! But she started calling me less and trusting me more after I assured her that I will be there for her. I made sure to talk to each of the support worker that got assigned to her to get an update and to also let them know that I was there to support them. And everything went well!