Applying for Support Coordination | Afea Care Services

Eligibility for Support Coordination

Unlike Plan Management, Support Coordination is not available to everyone who has an NDIS plan. Only certain people are eligible to receive the support. The funds come from the “Capacity Building” budget and it is usually expected to decrease from plan to plan as participants become better able to manage their own plans.

NDIS participants that are likely to be granted funding for Support Coordination:

  • Have limited or no informal support, for example from a relative
  • Are new to the NDIS or are going through a significant life transition
  • Are likely to get a tangible benefit from Support Coordination
  • Will be able to develop the necessary skills to navigate the NDIS independently
Requesting Support Coordination needs to be done in the initial planning meeting or a plan reassessment. If you want Support Coordination included in your current NDIS plan, you can request an out of cycle plan reassessment.

Afea's Support Coordinators can assist you to prepare for your planning meetings and plan reassessments!

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Requesting a plan reassessment

If you disagree with a decision in your NDIS plan or have a change in circumstances, you can ask for a plan reassessment at any time. Each case is considered by the NDIA. You will need to provide evidence to support your request in order for it to be approved.

If you are requesting a plan reassessment for the purpose of asking for Support Coordination funding, you should be ready with your supporting documents to have a better chance of being successful.

Get in touch with us to speak to an expert about how to apply for Support Coordination and get the most from your funding.

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Gather evidence supporting the need for a review

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Contact the NDIA to request a review

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Use registered and non-registered NDIS providers

Submit the request by emailing or calling the NDIA

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Quick check-in

Wait for the response to your request!

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Preparation is key

Most support budgets in NDIS plans will only be approved if the participant can provide evidence that they will benefit from the support, and it will help them achieve their goals.

It is important that you are prepared for your planning meeting to have a better chance of being approved for the funding you need to lead an ordinary life. Gathering evidence to back up your need for support, as well as thinking about how to word goals will increase the chances of receiving more funding in a your NDIS plan.

Our Support Coordinators can help you prepare!

Support Coordination at Afea

Afea Support Coordination



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Frequently Asked Questions

Who can access funding for Support Coordination?

There are three main groups of participants who may receive assistance from a Support Coordinator:

  • Participants who have complex needs or a complex support environment
  • Participants who are experiencing a major life transition such as moving house, transition planning for ageing parents or transitioning from school
  • Participants with specific high-level risk in their lives such as behavioural challenges

Will this come out of my Core Supports budget?

If you are approved for Support Coordination, the funding will come out of the Capacity Building budget and will not take away from your Core Support or other budgets. The amount you are approved for will be determined by a planner based on your needs and circumstances

How much does Support Coordination cost?

The NDIS Price Guide lays out the maximum a Support Coordinator can charge per hour. It is important the note that a Support Coordinator will not be able to help you once the budget for this support has been exhausted. It is a good idea for your Support Coordinator to leave some hours at the end of your NDIS Plan in order to help with your plan review

How do I apply for Support Coordination funding?

You should request Support Coordination funding in your first Plan in the initial meeting with an NDIS Planner. If this is not your first NDIS Plan and you are going through a transition in life you can request an early plan review

What is the difference between Support Coordination and Plan Management?

Although both supports help to manage and implement NDIS Plans, Support Coordination is a ‘capacity building’ support which is for the purpose of helping participants design and implement services in their plan so they can live a better life. 

As your abilities to implement and manage your Plan increases, funding for Support Coordination is likely to decrease. However, a Plan Managers role is to manage and monitor Plan funding and submit claims to the NDIA on behalf of your providers, and funding will remain the same from Plan to Plan


Speak to our Support Coordination team today