support worker Archives - Afea Care Services

From Carer to Care Coordinator: Yesenia

Yesenia first joined Afea as a carer in January 2020 and is now thriving in her role as Care Coordinator! In this role, she works with our clients and matches them with support workers or carers who can best support their needs.

Being a carer or support worker is a rewarding job that is ideal for people who require flexibility with their hours. It is a good starting point for disability support work, and can provide foundational experience for those who want to transition to full-time and leadership roles, just like Yesenia!

Read on to learn more about Yesenia’s journey from carer to care coordinator.

What led you to becoming a carer?

I have always wanted to help people! Coming from a retail background, I was all about customer service. But being a carer and supporting people with individual needs was always something I have been passionate about.

Why did you decide to become a Care Coordinator?

I wanted to challenge myself in a different role but within the same industry.

What’s the biggest lesson you’ve learned when you transitioned roles?

The biggest lesson I’ve learnt would have to be that both roles are very challenging but rewarding in different ways. Building and having a good relationship and communicating with carers is extremely important and valuable.

What is your proudest moment at Afea as a Carer? As a Care Coordinator?

I am continuously having proud moments, so I can’t just choose one! The ones that stand out to me would be those moments where I see my clients learning new skills and achieving their goals. Seeing them smile and appreciate my care are some of the most rewarding and proudest moments for me.

Yesenia (leftmost) at the Afea Parramatta Office

At Afea, we have worked hard on growing a positive and nurturing company culture. We believe in empowering each other, and through support, mentorship and encouragement, each Afean has the opportunity to build their skills and make a difference in other people’s lives.

Interested in joining our team? Check out our current opportunities!

What makes a good disability care coordinator?

Have you ever wondered what a disability care coordinator does at Afea? In this article, we discuss what this role is and how you can jumpstart a career in care coordination. We also share some insights from our Care Manager, Jesse!

What is a disability care coordinator?

Disability care coordinators are integral to supporting our clients and helping them meet their goals. At Afea, a care coordinator helps clients get the care and supports they need from Afea carers. They work with the clients to make sure they’ve got all the support they need when they need it.

Jesse spent three years as a Care Coordinator at Afea, and recently has been promoted to Care Manager. He shared that being a Care Coordinator is all about matching clients with the right support workers and helping organise their in-home and community services.

Jesse (second from right) sharing a laugh with Afea staff

“We organise the services, such as personal care, shopping, meal preparation, transport and community access,” he explained. “My job then as Care Coordinator was to ensure that our clients always had a support worker when they needed one, and to ensure that those support workers were qualified to provide the support our clients need.”

In our previous interview with Jesse, he discussed how to find the right carers for a client with mobility challenges: “They need to have completed hoist training so they can move [the client] out of his bed or chair and transfer him into other rooms. They need experience with manual handling and using a pelican belt.”

Jesse added that he would also approach Afea’s Registered Nurses to train carers on certain specific complex care needs.

What makes a good care coordinator?

A good care coordinator is excellent at relationship building, both with their clients and the carers or support workers. Care coordinators work closely with carers and make sure they follow up on clients’ requests.

For Jesse, he likes to take the time to really understand his clients so he can best choose the support workers who will suit their needs.

“As a coordinator, I spend time with them and I visit them when I can. I build a rapport with them and hear about their goals and the challenges they face. From there we can talk about the kind of support they need in their daily life.”

What qualifications do you need for this role?

Although it’s not compulsory to have formal qualifications, it’s one way to develop the skills needed to work in the aged care or disability sector.

If you are interested in working in the industry, there are many courses you can look into, including certificates in Community Services or Individual Support (Disability). Jesse himself has a certificate in Individual Support.

At Afea, we’re on the lookout for compassionate people to join our growing team. If you are interested in joining one of Australian Financial Review’s (AFR) Best Places to Work in 2021, take a look at the opportunities we have available for you!

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