Support Coordinator - Afea Care Services

Support Coordinator

About Us:

Afea Care Services is a leading disability and aged care services provider based in NSW, Australia. We pride ourselves on our vision, To be the Most Trusted Care Provider, and our mission, To Empower People. Through our transparent approach, the power of our smiles and the clinical know-how, we aim to make a real difference in the lives of people in our community.

Joining the team at Afea means you will be joining a rapidly expanding organisation with opportunities for ongoing development for driven and ambitious individuals. We look forward to hearing from you!

What you’ll love about Afea:

Joining the team at Afea means you will be joining a rapidly expanding purpose-led organisation with opportunities for mentorship from our exceptional leaders.

We also offer:

  • Annual Leave loading
  • Monthly mindfulness sessions
  • Competitive salary and benefits
  • Opportunities to grow professionally
  • Fruit and Milk Deliveries straight to work
  • Purpose-built office space and amenities
  • Fun social events and team bonding days
  • Employee Assistance Program for Afea employees
  • An inspiring, fun and vibrant group of people to work with
  • Recognition, rewards and mentorship from exceptional leaders
  • Compounding anniversary bonus on completing each successful year at Afea

As a Support Coordinator, you will be responsible for:

  • Promoting a professional image of Afea to internal and external stakeholders
  • Collaborating with management on identifying areas of improvement in efficiency and productivity
  • Remaining abreast of industry trends and developments in the National Disability Insurance Scheme
  • Developing and recording progress of goals for clients that are specific, measurable, achievable, relevant and time-bound (SMART)
  • Promoting Afea Support Coordination Services in the community and generating new leads through attending community and social events related to the home care service industry
  • Encouraging clients to exercise choice and control to access a range of formal and informal mainstream and community-based support, by identifying opportunities for innovative service delivery
  • Building and maintaining long-term relationships with key stakeholders including, local area coordinators, social workers, mental health alliances, industry alliances and partners including and not limited to allied health partners

To be successful in this role, you will have:

  • Exceptional customer service skills and the ability to solve complex problems
  • Clear understanding of the NDIS Act 2013 and its corresponding policies and procedures
  • Excellent verbal and written communication skills, including a high standard of report writing
  • Tertiary qualifications in social science, case management, social work or other related area is highly regarded
  • Comprehension of the NDIS legislation and rules including provisions relating to reasonable and necessary supports


  • Resident of Melbourne, Victoria
  • Full Australian Driving licence is required
  • Current and Valid Australian Federal Police Check & Working Children Check
  • An Australian or New Zealand citizen, or an Australian permanent resident

This is a great opportunity for an experienced Support Coordinator in Melbourne who is looking for growth in an expanding environment.


Apply Now